This Privacy Notice for Dm me (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
We collect personal information that you voluntarily provide to us and information collected automatically when you use our Services.
We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with law. This includes:
We may share personal information only when necessary, including with:
We do not sell your personal information to third parties for their own marketing purposes.
Yes. Dm Doctor uses automated analysis, including third-party AI services, to review the photo and information you submit and to generate skin-care suggestions. Your uploaded photo and related scan inputs may be sent to these providers only to perform the analysis and return results to your account.
AI results are for general skincare guidance only. They are not a medical diagnosis. If you have a medical skin condition, please consult a qualified healthcare professional.
When you use Dm Doctor, you choose to upload a photo of your face or another body area for analysis. We save that photo and your scan report to your Dm me account so you can:
Scan photos are stored on our secure servers and are linked to your account. They are not posted publicly. Authorized Dm me staff may access scan records when needed for customer support, quality review, or legal compliance.
You may request deletion of your account and associated scan data by contacting us (see Section 14). If you have active orders, we may need to retain some order-related information as required by law.
The Dm Me mobile app does not display third-party in-app advertisements and does not use advertising SDKs such as Google AdMob. We do not collect your information for in-app ad targeting.
Our website may use cookies or similar tools for basic operation, sign-in, and understanding site traffic. We do not describe the app as an ad-supported product.
We use cookies and similar technologies on our website to keep you signed in, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some website features inside the app or browser.
We keep personal information for as long as necessary to fulfill the purposes described in this notice, including completing orders, maintaining your account and Dm Doctor history, resolving disputes, and meeting legal or accounting requirements. When we no longer need the information, we delete or anonymize it where possible.
We use reasonable administrative, technical, and physical safeguards to protect personal information, including scan photos stored on our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete it.
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to withdraw consent for certain processing. You may also object to certain uses of your information where applicable law allows.
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.
We may update this Privacy Notice from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Services after an update means you accept the revised notice.
Dm me
2 No Railgate, Narayanganj 1400, Bangladesh
Phone: +880 1612-173679
Email: help@dmme.com.bd
Website: https://dmme.com.bd
Facebook: facebook.com/dmmebangladesh
You can review and update much of your account information by logging in at dmme.com.bd. To request deletion of your account or Dm Doctor scan data, email help@dmme.com.bd from the address or phone number linked to your account.
After verified deletion, we will remove or anonymize your account and associated scan photos and reports from active systems, except where retention is required by law or for completed order records.